Got questions? Here are some of the ones we’ve heard before. If your question isn’t on this list, just shoot an email to email@example.com and we’ll get you the answers you need.
How and when will I get the cool stuff I ordered?
We have a whole Shipping Policy, if you want to really get into the nuts & bolts. In the meantime, here’s the CliffsNotes version:
Most orders will be delivered in 7-10 business days, with Standard shipping. If you need it faster, we have Express and Rush options, too.
Is shipping free?
Standard shipping is free on orders of $40 or more. (The item subtotal must be at least $40 — not including shipping costs, and after any discounts have been applied.)
Can I track my order?
Yup! You’ll get a confirmation email to let you know your order’s been placed, and then a shipping confirmation email, with an estimated delivery date and a tracking number.
Do you ship to my town/city/country/galaxy?
We currently ship to U.S. addresses — including Alaska, Hawaii, and U.S. Territories — as well as PO Boxes/APO/FPO addresses. We also ship to Canada. Future international and intergalactic plans are in the works.
Why do I drive on a parkway and park in a driveway?
Can’t help ya with that one. You ever wonder why there are no eggs in eggplant, no ham in hamburgers, no pines (or apples) in pineapples, why quicksand is slow, or why inflammable means the same thing as flammable? English is weird.
What if I don’t like what I ordered?
Here’s the whole page for Returns & Exchanges. Basically, it boils down to this:
We’re not happy unless you are. That’s why returns and exchanges are FREE (and easy!) within 30 days. Just email us at firstname.lastname@example.org to get a pre-paid return label. Be sure to include your name, your order number, and any details about what you’re exchanging and/or returning. If an item is damaged, include a picture of it in the email, too.
If you’re returning something for a refund, you’ll get the price of the product back, minus the original shipping cost. If you’re exchanging, shipping is on us, both ways.
Refunds are credited to your original method of payment, usually 1-3 days after we get your return. Exchanges are shipped within 2-5 days after we get the item to be replaced.
A few disclaimers: Returns must be unworn, unwashed, and undamaged. Items NOT eligible for return or exchange are marked FINAL SALE or OUTLET.
What kind of payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shopify Pay.
My card isn’t going through!
If your payment method was declined, you may have entered your information incorrectly, or the addresses might not match. (It’s not always easy to type when someone is pulling, peeing, calling, kicking, or biting you. We've been there.) If you double-check all your info and it’s still not working, the issue might be an expiration date, or insufficient funds. (Been there, too.) If you try a new payment method and it still doesn’t work, email us at dadshop@thedad and we’ll help you figure it out.
Why did the can crusher quit his job?
It was soda-pressing.
What size should I order?
Each piece of clothing has a slightly different fit. Ever order a “medium” and it feels more like a “smedium?” Make sure to check out the specific fit information (flowy, fitted, relaxed, etc.), along with the measurements, in the “Wear” section of each product description.
Do you offer discount codes?
We do! Sign up for our emails, and get 20% OFF your first order. Plus, you’ll be the first to know about any future sales, promotions, and new products. (And the emails have lots of other cool stuff in there, too, like shareable videos, original shows, articles, polls, and more.)
When will you add new products?
All. The. Time. We’re literally creating and finding all sorts of cool new shit every day. Check back whenever you have some free time (hahahahaha yeah, right) or remember to sign up for our email to get updates (and 15% OFF your first order). Talk to you soon!
What did the buffalo say to his son when he left for college?