FAQs

Got questions? Here are some of the ones we’ve heard before. If your question isn’t on this list, just shoot an email to dadshop@thedad.com and we’ll get you the answers you need.

Do you offer discount codes?

Not right now but, sign up for our emails and keep your eyes on our social pages so you’ll be the first to know about any future super special sales, promotions, and new products (And the emails have lots of other cool stuff in there, too, like shareable videos, original shows, articles, polls, and more.)

Can discount codes be combined with other offers?

Discount codes cannot be combined with sitewide offers.

How and when will I get the cool stuff I ordered?

We have a whole Shipping Policy, if you want to really get into the nuts & bolts. In the meantime, here’s the CliffsNotes version of all shipping methods:

Shipping Type Estimated Transit Time Will Your Order Likely Come in Multiple Packages/Locations?
Standard 5-7 business days No
Express 2 business days No
Ground 5-7 business days No
Standard Combo 5-7 business days Yes
Express Combo* 2-7 business days Yes
Ground Combo 5-7 business days Yes

How much is shipping?

We offer the best shipping rate based off the weights and location of the items you purchase.

Can I track my order?

Yup! You’ll get a confirmation email to let you know your order’s been placed, and then a shipping confirmation email, with an estimated delivery date and a tracking number.

Do you ship to my town/city/country/galaxy?

We currently ship to U.S. addresses — including Alaska, Hawaii, and U.S. Territories — as well as PO Boxes/APO/FPO addresses. We also ship to Canada.  However, we will not be shipping to Canada between 12/10 and 12/25.  Future international and intergalactic plans are in the works.

Why do I drive on a parkway and park in a driveway?

Can’t help ya with that one. You ever wonder why there are no eggs in eggplant, no ham in hamburgers, no pines (or apples) in pineapples, why quicksand is slow, or why inflammable means the same thing as flammable? English is weird.

What if I don’t like what I ordered?

Here’s the whole page for Returns & Exchanges. Basically, it boils down to this:

We’re not happy unless you are. That’s why returns are FREE (and easy!) within 30 days. Just email us at dadshop@thedad.com to get a pre-paid return label. Be sure to include your name, your order number, and any details about what you’re exchanging and/or returning. If an item is damaged, include a picture of it in the email, too. All exchanges will be processed as returns.

If you’re returning something for a refund, you’ll get the price of the product back, minus the original shipping cost. If you’re exchanging, shipping is on us, both ways.

Refunds are credited to your original method of payment, usually 1-3 days after we get your return. 

A few disclaimers: Returns must be unworn, unwashed, and undamaged. Items NOT eligible for return or exchange are marked FINAL SALE or OUTLET.

What kind of payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shopify Pay.

My card isn’t going through!

If your payment method was declined, you may have entered your information incorrectly, or the addresses might not match. (It’s not always easy to type when someone is pulling, peeing, calling, kicking, or biting you. We've been there.) If you double-check all your info and it’s still not working, the issue might be an expiration date, or insufficient funds. (Been there, too.) If you try a new payment method and it still doesn’t work, email us at dadshop@thedad and we’ll help you figure it out.

Why did the can crusher quit his job?

It was soda-pressing.

What size should I order?

Each piece of clothing has a slightly different fit. Ever order a “medium” and it feels more like a “smedium?” Make sure to check out the specific fit information (flowy, fitted, relaxed, etc.), along with the measurements, in the “Wear” section of each product description.

When will you add new products?

All. The. Time. We’re literally creating and finding all sorts of cool new shit every day. Check back whenever you have some free time (hahahahaha yeah, right) or remember to sign up for our email to get updates. Talk to you soon!

What did the buffalo say to his son when he left for college?

Bison.